Process
The auto body repair process, start to finish.
No surprises, no runaround. Here is exactly what to expect from a repair at our Southeast Portland auto body shop, from the first free estimate to the day you pick it up.
Process
A process built for your best car.
Four steps from estimate to pickup, the same way on every collision repair we do in Portland. You know what is happening and why, at each one.
- 01
Estimate
Free and written. Bring it in or send photos. We tell you straight what it needs, no upsell.
- 02
Disassembly & analysis
We take it apart to find everything, not just what shows. Hidden damage gets found, never buried.
- 03
Repair & refinish
Frame and panel back to spec, then color-matched and sprayed booth-fresh. The work we're known for.
- 04
Quality control & delivery
Inspected, detailed, and returned. You're texted the whole way through the repair.
Step by step
What the repair actually looks like.
The hidden damage is the whole point of step two.
A bumper looks straight from the curb. What you cannot see is the bracket behind it, the crushed reinforcement bar, the sensor that shifted, the radiator support that took the load. A quick estimate from the parking lot misses all of it, and that is how a repair comes back wrong.
So we take the car apart before we finalize the plan. As an I-CAR Gold Class shop, our technicians are trained to find what is behind the panel and document it, then put it in front of you and your carrier before any extra work begins. Nothing gets buried.
Step three is where the car comes back to spec: frame and panel work, then a factory color match cured booth-fresh. See collision and structural repair for the bodywork side, our custom paint and color match for the finish, and insurance claims for how the paperwork is handled while your car is with us.
What you can expect from us.
- A free, written estimate
- Bring it in or send photos. You get it in writing, with no pressure and no upsell. If it is not worth fixing, we will tell you.
- We look for what you can't see
- As a Gold Class shop, we are trained to find the hidden damage behind the panel, not just what shows. It gets documented, not buried.
- Updates the whole way
- You hear from us by text and email as the work moves, so you are never left wondering where your car is.
- I-CAR Gold Class trained
- Our technicians hold the collision industry's highest training credential, which means current repair standards on every job.
Auto body repair questions, answered.
It depends entirely on the scope of the damage, the parts your car needs, and how fast they arrive. A small panel or bumper repair is quick; a structural collision repair takes longer. We give you a realistic written timeline with your estimate, and we keep you posted by text and email if anything changes along the way.
We take the car apart before we finalize the repair plan, which is exactly when hidden damage shows up. If we find more than the estimate covered, we stop, document it, and walk you through it with your carrier before any extra work begins. Nothing gets buried, and nothing gets done without you knowing first.
Yes. We work directly with every carrier and handle the back-and-forth for you. Remember that where your car is repaired is your choice, not the insurer's. A shop they suggest is only a suggestion. You can choose us and we take it from there.
You can bring the car in during business hours or send us photos to get started. Either way the estimate is free, written, and yours to keep, with no pressure and no upsell. Calling ahead helps us have time set aside for you.
Yes. You hear from us by text and email as the work moves, so you are never left wondering where your car is or when it will be ready.
That is the part we are known for. We mix to your factory color code and blend into the surrounding panels so the repair disappears into the original finish, then cure it in a dedicated paint booth for a clean, even result. Older or sun-faded paint gets matched to the car as it sits today, not just the code on paper.
Yes. We are European specialists and all makes are welcome. Porsche, BMW, Mercedes, Audi, Ferrari, Lamborghini, Aston Martin, and Jaguar all come through the shop, alongside everyday Lexus, Jeep, and domestic vehicles. The process is the same care and documentation on every one.
Every car gets a final quality-control check before delivery. We confirm panel gaps and alignment, look over the finish, and make sure the repair reads right before it leaves. The car is cleaned up and handed back ready to drive.
It all starts with a free written estimate, and that first step costs you nothing.
Get your free estimateGet a number you can trust.
Estimates are free and written. We'll walk you through every step, and keep you posted by text and email along the way.